Support

We offer a variety of self-service resources to help you troubleshoot issues, learn how to use Buildership, and get the most out of your build. These resources are available 24/7 and include:

• Idea Library: Browse the Ideas page for build environments, curriculum, and docs for every project on Buildership.
• Build30 Curriculum: The Build30 page has the full day by day schedule, live session times, and what is included in the cohort.
• Pricing and Plan FAQ: Common questions about plans, billing, and cancellation are answered on the Pricing page.

We recommend checking these resources first, since many common questions can be answered right away.

If you cannot find what you need in our self-service resources, our team is here to help. You can reach us through the following channels:

• Email: contact@hemansai.com (preferred for non-urgent inquiries, with a response within 24 to 48 hours).
• Phone: +91 9074919189 (available Monday through Friday, 9:00 AM to 6:00 PM IST, except on Indian public holidays).

When contacting us, please include your registered email and a clear description of your issue so we can help you efficiently. For billing or payment related inquiries, you may also contact our payment processors directly: Razorpay at support@razorpay.com for India payments, or Stripe for international payments.

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM IST, excluding Indian public holidays. For urgent issues outside these hours, please email us and we will respond as soon as possible on the next business day.

We provide support across the following areas of Buildership:

• Technical Support: Login issues, feature functionality, or performance problems.
• Billing Support: Help with subscription plans, payment issues, cancellations, or refunds, as outlined in our Cancellation & Refund Policy.
• Account Management: Support for updating account details or resolving security concerns.
• Onboarding: Guidance on getting started with the Build Environment or the Build30 cohort.

We value your input and are always looking to improve Buildership. If you have feedback, suggestions, or ideas, please share them with us at contact@hemansai.com.

At Buildership, we are dedicated to helping you ship something real. Our support team is here to make sure nothing gets in the way of that. Thank you for choosing Buildership. We look forward to helping you build.

For all support inquiries, please reach out to:

Email: contact@hemansai.com
Phone: +91 9074919189 (Monday to Friday, 9:00 AM to 6:00 PM IST)
Address: HemansAI Private Limited, 170 Sector D, Scheme 71, Near Sirpur Lake, Indore, Madhya Pradesh 452009, India